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PostPosted: Mon Oct 08, 2007 9:30 am 
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Still on the Trailer Member

Joined: Mon Aug 27, 2007 12:14 pm
Posts: 12
I took advantage of the link showed in another post to order a set of 4 of the cool factory wheels and 26" Mudlite XTRs. Delievered to Austin, $727. The internet sales rep, George, promised me by telephone that they would arrive mounted. Sounded like a fair deal. Here is a link to their website if you are interested in the $84 per wheel sale price:
http://www.acextremesports.com/eshoppro ... Wheels.htm

Well, a week later and I called to learn about the status of my order. I was disappointed to learn that my order had not been received and that they have had this problem a time or two before. This dropped order occurred even though a confirmation email went out after placing the order. On encouragement from George that he would watch over my order, I made a second attempt. Still no confirmation email, but George did confirm with me when I called that he was processing the order. So it was game on, I thought…

Well, I finally received my wheels and tires this past Friday. That is the good news. The bad news is that although George, the internet sales rep, promised to mount the tires and wheels, he and his manager decided to not do this as promised. In addition, when questioned about this decision, he first told me a story about how the FedEx guy wouldn't "let" him mount them. Then he later said that his manager said that they wouldn't mount them. So, another $60 down the tube to have them mounted at Discount Tire here locally in Austin.

Then, in reviewing the invoice for the deal, I found I had been charged New Jersey sales tax. I went and reviewed a few tax bulletins from New Jersey and found the following quote:

"items generally sold to out-of-state customers are generally not subject to New Jersey sales tax"

So, what do you do with that? Items are a hassle to order from this vendor because of a faulty website, they promise service they don't deliver, and they charge you sales tax even though they are delivering out of state. Is this someone we should be doing business with? I'll leave that one to you. My opinion is that none of us should order from A&C Extreme Sports, Inc in New Jersey until these guys learn how to be ethical and honest. Here is a link to there website so there is no confusion:

http://www.acextremesports.com

I am sorry to report this poor experience. This is probably a young vendor, but I did give them two opportunities by phone to rectify the problem. I asked for a refund of the sales tax citing the tax bulletin published by their state and I asked for all or part of the $60 fee I suffered here locally for mounting to be returned. Their attitude was not just no, but heck no, it wasn't their fault.

Enjoy your day!
Mike

Moral of the story, call to be sure they have your order if you want to take advantage of the good deal on the Honda Aluminum Wheels., be prepared for this vendor to promise things they won’t deliver and finally, add another 6% on because they are going to charge you New Jersey sales tax even if you are an out of state customer.


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PostPosted: Mon Oct 08, 2007 6:34 pm 
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ATVing To The End
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Joined: Fri Nov 21, 2003 4:56 pm
Posts: 3812
Location: Ohio
I am not familiar with NJ sales tax laws, but it sounds to me like you got hosed. File a complaint with the local BBB in the area A&C is located. You can do it online. Just search BBB in "such and such", NJ. You will need to have some type of documentation of the failure to deliver as promised, otherwise your goose is cooked.


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PostPosted: Thu Dec 06, 2007 4:02 pm 
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Still on the Trailer Member

Joined: Mon Aug 27, 2007 12:14 pm
Posts: 12
Well, it is now December 6, and I am happy to report that AMEX ruled in my favor and credited the $85.26 back to my account. That was what I paid for mounting of the tires to the wheels and the surprise sales tax that I was charged.

Should any of you have this same trouble with A&C, please remember that you can seek recourse with your credit card company. In this case, it proved useful where Honda was unwilling to intervene.

So, this is the end of my sour grapes campaign against this vendor. I appreciate the suggestions of help and words of encouragement. I also urge all of you to stay away from this vendor. They are not at all benevolent.

Best regards,
Mike


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PostPosted: Thu Apr 09, 2009 4:50 pm 
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Still on the Trailer Member

Joined: Thu Apr 09, 2009 4:25 pm
Posts: 1
Dear Mr ccm1970,
There is always two sides to a story. Under no circumstances were you ever promised free, or any, mounting of these tires. Mounting the tires was never discussed until you recieved them. Mounting of tires of that size would have made shipping a nighmare therefore I would never have suggested or agreed to mounting prior to shipping either for free or at a cost. Second, you were charged tax by mistake and AMEX was never involved. After the mistake, which was simply a wrong key hit on the computer at the time of sale, was brought to our attention, it was adjusted by us and you were credited for the tax amount.

Respectfully,
Larry Seruya
Owner / A&C Extreme Sports


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PostPosted: Thu Apr 09, 2009 6:06 pm 
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ATVing To The End
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Joined: Fri Nov 21, 2003 4:56 pm
Posts: 3812
Location: Ohio
Funny, every set of tires and wheels I have ever bought came mounted, and never heard anything about the seller stating it would be a shipping nightmare.


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